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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Information

All clients are required to provide contact details including address, telephone and email in order to secure an appointment. All clients will be asked to complete a Medical History Form prior to their first appointment, this is necessary to inform the consultation and treatment planning process. 

All information will be treated as confidential and protected in accordance with Data Protection legislation. Client information will not be shared with third parties without written permissions and you will not receive unsolicited information from us. 

In line with new GDPR regulations you will be asked for permission for us to hold your data. If you wish to be part of our mailing list you will be invited to opt in. You may choose to remove yourself from our mailing list at any time, by unsubscribing. 

New Client – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our clients who will be travelling long distance. New clients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Clients must call the clinic at the time agreed. 

Consultations

In order to maintain our professional and ethical standards we charge a fee of £50 for an initial consultation appointment. We are here to help provide you with all the necessary information and medical advice you may need to make an informed decision about your treatment or procedure. This fee is fully redeemable against any treatment taken. This is non-refundable in the event of non-attendance or without the required notice period for a cancellation. 

Appointments for Treatment

You will be sent appointment reminders by email 3 days prior to your appointment and via text 24 hours before. Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary. 

We take a booking fee of 50% of the treatment cost to secure the booking. If you are booking well in advance please be aware that your appointment will not be secure until payment is made a minimum of four weeks prior to the treatment date. 

In the event that you have paid for a course of treatment up front and need to cancel an appointment, if the required notice period is not given, you will forfeit that treatment session. 

If a course of treatment is purchased at a discounted price, if you choose not to complete the course, any treatments already taken will be deemed chargeable at the full, non-discounted cost. 

Please do not attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with us. Many treatments are contraindicated if you are unwell (for your safety); this includes colds, cold sores or local skin infections. If you have experienced sickness or diarrhoea we will be unable to treat you for a minimum of 48 hours after the last episode. 

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy and subject to clinic availability. Once booked, complimentary reviews cannot be rescheduled under any circumstances and will be forfeited. No additional treatment or ‘top up’ is provided free of charge, once the review period of 3-4 weeks has passed.

New clients are seen for consultation and assessment; we do not offer treatment on the first visit except in certain circumstances and with prior arrangement. 

Hyaluronidase treatment cannot be performed without a prior assessment and test patch. 

Cancellation Fees and Late Arrivals Policy

You are required to give a minimum of three working days (72 hours) notice of cancellation or rescheduling of your appointment by telephone, email or in person. If this is not provided, your booking fee is non-refundable. 

We do our best to accommodate late arrivals, however there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment. 

Payment

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken. 

A booking fee of 50% of the proposed treatment will be taken on booking. This is non-refundable if the appointment is cancelled without 72 hours notice. The remainder of payment is taken, in full at the time of treatment. The clinic accepts cash, or major debit and credit cards. Discounts and vouchers cannot be applied to products. 

Children

We do not treat children or young adults under the age of 18. Whilst we appreciate it may be difficult to find childcare we ask that you please do not bring children to the clinic unless they are over the age of 12 and able to be left unsupervised. This is for your own and other clients benefit and safety. Children will not be allowed to accompany you into the treatment rooms as it can be a hazardous environment. 

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

• Consultation and assessment

• Provision of information and advice

• Safe treatment with evidence based products

• Follow up appointments and aftercare advice and support as appropriate 

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. 

Skin care products are non-returnable / refundable, except in accordance with the manufacturer. 

Vouchers and Special Offers

• Only one offer can be used at any one time. If a discount is already present (eg. a course of laser) you cannot use any additional promotions 

• No gift vouchers or prizes of a monetary value given out by Rediscovered Skin Clinic Ltd can be used for skin care products alone 

• You cannot redeem more than one discount in one transaction 

• If you book using a gift voucher you will not be asked for a booking fee, however if the required notice period for cancellation is not given, you will forfeit the value of £50 or in the event that your vouchers are less than this amount you will be liable to pay the difference

Refer A Friend Scheme

  • The new client must spend a minimum of £200 for the referee to receive the monetary reward. The required £200 spend must be spent in the referee’s initial treatment and in one transaction.
  • Your £50 reward cannot be used against skin care products or supplements
  • This offer cannot be used in conjunction with any other offers, discounts or promotions. 

Gift Certificate

• Gift Certificates ordered through our website will be delivered automatically by electronic means to the email address you specify at the time of order or to the recipient’s address provided by you. Our Gift Certificates include unique numbers and configurable patterns. 

• A Gift Certificate cannot be used to purchase a further Gift Certificate. 

• When ordering a Gift Certificate, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate. 

• Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers. 

• Vouchers are valid for the treatments as described on the voucher and cannot be exchanged or refunded 

• All Gift Certificates are dated and expire as per the date as highlighted on the voucher 

• Gift Certificates cannot be exchanged for cash 

• We hold no responsibility if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances 

• Gift certificate bookings must be made in advance and will be subject to availability.